Shipping & Delivery Policy

Local Street is a platform that connects users with local vendors for delivery of food, groceries, and other products. This Shipping & Delivery Policy outlines how orders are delivered through our platform.

1. Order Processing

• Orders are processed instantly upon successful confirmation.
• Once placed, orders cannot be modified unless allowed within the platform.
• Vendors begin preparation immediately after order confirmation.

2. Delivery Timelines

• Delivery time varies depending on:
  • Vendor preparation time
  • Distance from the vendor
  • Traffic and weather conditions
• Estimated delivery time is shown at checkout.
• Local Street does not guarantee exact delivery time.

3. Delivery Areas

• Local Street currently provides delivery services in select serviceable locations.
• The availability of delivery services depends on vendor presence, delivery partner availability, and operational feasibility in a given area.
• Users will be able to check serviceability by:
  • Entering their address on the platform, or
  • Viewing available vendors in their location
• Local Street reserves the right to:
  • Add or remove serviceable areas at any time without prior notice
  • Decline orders from locations that are not serviceable

4. Delivery Charges

• Delivery charges (if applicable) are displayed at checkout.
• Charges may vary based on factors such as:
  • Distance
  • Demand and availability of Delivery partners
• Pricing may be dynamically adjusted based on real-time availability and service conditions, including inputs from delivery partners.
• Delivery services are fulfilled by independent delivery partners.
• Final delivery charges will always be clearly communicated to the user before order confirmation.

5. Order Tracking

• Users can track their order in real-time through the Local Street app.

6. Failed Delivery

• If the customer is unavailable at the time of delivery:
  • The order may be marked as completed
  • No re-delivery or refund will be provided
• Re-delivery, if attempted, will be at the sole discretion of Local Street or the delivery partner.

7. Vendor Responsibility

• Vendors are responsible for:
  • Preparing the order
  • Maintaining quality and hygiene
• Local Street acts only as a facilitator and is not responsible for:
  • Food quality
  • Preparation delays

8. Delays & Service Interruptions

• Delays may occur due to:
  • High order volumes
  • Weather conditions
  • Traffic or operational issues
• Local Street shall not be held liable for such delays.

9. Contact & Support

• For any delivery-related concerns, users can contact us through:
  • In-app support
  • Email: contact@thelocalstreet.com

Address – C-1104, Delta Tower, Sector 8, ULWE, Navi Mumbai – 410206

Website – www.thelocalstreet.com

Email – contact@thelocalstreet.com